32 Degrees Heating & Air Conditioning's Terms of Service

Nevada Contractor License Number: 0088234These Terms and Conditions ("Agreement") govern all services provided by 32 Degrees Heating and Air Conditioning ("Company"), a Nevada-licensed contractor located at 2504 Alma Lidia Ave, North Las Vegas, NV 89032, contactable at Phone: 702-635-9505 and Email: office@32DegreesLV.com, including but not limited to the repair, maintenance, installation, and replacement of heating, ventilation, and air conditioning (HVAC) equipment. By engaging the Company’s services, you ("Customer") agree to be bound by this Agreement in its entirety. This Agreement is crafted to comply with and be enforceable under Nevada state and local laws to the fullest extent permitted.1. Scope of Services1.1 Services Provided: The Company provides professional HVAC services, including: Diagnosis, repair, and maintenance of heating and air conditioning systems.
Installation and replacement of HVAC equipment, components, and systems.
Inspections and preventative maintenance, including services under maintenance agreements.

1.2 Service Authorization: All services require written authorization (e.g., signed work order, contract, or electronic approval) before work begins. Verbal agreements are non-binding unless confirmed in writing, per NRS 624.620 (contract requirements).1.3 Estimates and Quotes: Estimates or quotes are valid for 7 days from issuance unless otherwise specified in writing on the document.
Estimates are based on initial assessments and may change due to unforeseen issues or additional work. The Company will notify the Customer of cost changes and obtain written approval before proceeding, in accordance with NRS 598.0923 (prohibiting deceptive trade practices).

1.4 No Guarantee of Results: The Company performs services with reasonable care and skill, as required by NRS 624.301, but does not guarantee specific outcomes (e.g., system performance or longevity) due to factors beyond its control, such as equipment age, environmental conditions, or improper use.2. Payment Terms2.1 Payment in Full Required: All services, including repairs, replacements, and installations, require payment in full upon completion, unless otherwise agreed in writing by the Company. This aligns with NRS 624.620, which mandates clear payment terms in contractor agreements.2.2 Accepted Payment Methods: The Company accepts cash, certified checks, money orders, and major credit/debit cards (Visa, MasterCard, American Express, Discover). Personal checks require written pre-approval.2.3 Deposits and Special Order Parts: A deposit may be required before work begins, as specified in the work order or contract, consistent with NRS 624.630 (limits on deposits).
Special order parts require full payment before ordering. No refunds will be issued if the Customer cancels after parts are ordered, as these are custom procurements not returnable under standard business practices.

2.4 Discounts and Forfeiture: If a discount is offered, payment in full must be received within 15 days of service completion.
Failure to pay within 15 days results in forfeiture of the discount, and the Customer is liable for the full, undiscounted cost, as permitted under Nevada contract law.

2.5 Late Payments and Stop of Services: Failure to pay upon completion may result in immediate suspension of all services, including ongoing or future work, until payment is received in full, per NRS 624.3013 (failure to pay as agreed).
Late payments will incur: A late fee of $50 per day until payment is received.
Interest at the maximum rate permitted under Nevada law (5.25% per annum, per NRS 99.040) on unpaid balances.
All collection costs, including reasonable attorney’s fees and court costs, as allowed under NRS 18.010.

2.6 Non-Payment Consequences: Non-payment constitutes a material breach of this Agreement. The Company may: File a mechanic’s lien against the Customer’s property under NRS Chapter 108 for unpaid services, following procedures in NRS 108.221 et seq.
Pursue legal action to recover all amounts owed, including damages, interest, and legal fees, as permitted under Nevada law.

3. Chargebacks and Theft of Services3.1 Chargeback Prohibition: Initiating a chargeback or dispute with a credit card issuer for services rendered without first contacting the Company is prohibited and may constitute a deceptive trade practice under NRS 598.0915.3.2 Theft of Services: If the Customer initiates a chargeback for services that were properly performed and accepted, the Company will consider this act as theft of services under NRS 205.0832 (theft). The Company reserves the right to: File a formal complaint with the North Las Vegas Police Department and/or Nevada Attorney General’s Office for theft of services, as defined in NRS 205.0832.
Pursue civil action to recover the disputed amount, plus damages, attorney’s fees, and court costs, as permitted under NRS 41.130.
Report the incident to credit bureaus, which may impact the Customer’s credit rating, consistent with fair credit reporting practices.

3.3 Customer Responsibility: The Customer must contact the Company at Phone: 702-635-9505 or Email: office@32DegreesLV.com within 7 business days of a billing dispute to seek resolution before initiating a chargeback. Failure to do so makes the Customer liable for all costs incurred by the Company, including administrative and legal fees.3.4 Evidence of Service: The Company maintains detailed records, including work orders, invoices, signed authorizations, and photographic evidence, to defend against chargebacks and support legal proceedings, in compliance with NRS 624.635 (recordkeeping requirements).4. Warranties and Limitations4.1 Workmanship Warranty: The Company warrants its labor for 5 years from the date of service completion, provided the system is used under normal conditions and maintained per manufacturer guidelines. This warranty covers defects in workmanship only, as required by NRS 624.3016 (standards of workmanship), and is void if any third party services or modifies the system.4.2 Parts Warranty: Repair parts installed by the Company are warranted for 1 year from the date of installation, unless otherwise noted on the invoice.
This warranty covers defective parts only, excluding labor unless specified.
The Company will assist with manufacturer warranty claims but is not liable for delays or denials by the manufacturer.

4.3 Manufacturer Warranties: Warranties on equipment or parts beyond the Company’s parts warranty are provided by the manufacturer, not the Company.4.4 Warranty Exclusions: All Company warranties (labor and parts) are void if: The HVAC system or parts are repaired, modified, or serviced by any individual or entity other than 32 Degrees Heating and Air Conditioning.
The system or parts are misused, damaged, or improperly maintained by the Customer or a third party.
The Customer fails to perform recommended maintenance, as outlined by the manufacturer or Company.
Damage results from external factors, including but not limited to acts of God, power surges, or damage caused by pigeons, for which the Company is explicitly not responsible.

4.5 Limitation of Liability: To the fullest extent permitted by Nevada law, the Company’s liability is limited to the cost of services provided. The Company is not liable for: Consequential, incidental, or indirect damages (e.g., loss of use, property damage, or business interruption), as limited by NRS 41.032.
Damages from Customer failure to maintain the system or provide clear access.
Pre-existing conditions not disclosed to the Company.
Damages caused by pigeons or other wildlife, which are explicitly excluded.

5. Customer Responsibilities5.1 Clear Access: The Customer must provide clear and unobstructed access to all equipment being serviced or replaced, removing personal property, debris, or hazards.
The Company is not liable for damage to property left in the work area or delays due to lack of access, per NRS 624.3012 (failure to cooperate).

5.2 Disclosure of Issues: The Customer must disclose known issues (e.g., electrical problems, water leaks, or pigeon infestations) before work begins. Failure to disclose may result in additional charges or voided warranties, as permitted under NRS 624.3013.5.3 Permits and Compliance: The Customer is responsible for obtaining necessary permits unless otherwise agreed in writing. The Company will comply with all applicable Nevada codes and regulations, including those enforced by the North Las Vegas Building Department.5.4 Maintenance Agreements: The Customer is responsible for contacting the Company at 702-635-9505 or office@32DegreesLV.com to schedule all maintenance agreement services.
Failure to schedule within the agreement term results in services being deemed unused and forfeited, with no refunds or credits, as agreed in the contract.

6. Termination and Cancellation6.1 Cancellation by Customer: Cancellation requires 24 hours’ written notice before work begins.
If materials (including special order parts) are ordered or work has started, the Customer is liable for all costs, including restocking fees, labor, and full payment for non-refunded special order parts, per NRS 624.620.

6.2 Termination by Company: The Company may terminate services for: Non-payment or refusal to pay upon completion, per NRS 624.3013.
Unsafe conditions, lack of access, or Customer interference, per NRS 624.3012.
Conditions making work impossible or unsafe (e.g., hazardous materials).

6.3 Refunds: No refunds are issued for completed services, installed materials, or special order parts.
Partial refunds for incomplete work are at the Company’s discretion, consistent with NRS 598.0923.

7. Dispute Resolution7.1 Mediation: Disputes must first be submitted to mediation in Clark County, Nevada, with a mutually agreed mediator. Each party bears its own costs.7.2 Arbitration: If mediation fails, disputes will be resolved through binding arbitration under the American Arbitration Association rules in Clark County, Nevada. The arbitrator’s decision is final and enforceable, per NRS Chapter 38 (Uniform Arbitration Act).7.3 Governing Law: This Agreement is governed by Nevada law, with legal actions brought in Clark County, Nevada, as the exclusive venue, per NRS 13.010.7.4 Attorney’s Fees: The prevailing party in any legal action is entitled to reasonable attorney’s fees and costs, per NRS 18.010.8. Indemnification The Customer agrees to indemnify, defend, and hold harmless the Company, its employees, and agents from claims, damages, or liabilities arising from: Customer negligence, willful misconduct, or failure to provide clear access.
Misrepresentation of property or system conditions.
Third-party claims, except where caused by the Company’s gross negligence or willful misconduct, per NRS 41.130.

9. Force Majeure The Company is not liable for delays or failure to perform due to events beyond its control, including natural disasters, labor disputes, supply chain issues, government actions, or damage by pigeons or wildlife, as recognized under Nevada contract law.10. Miscellaneous10.1 Entire Agreement: This Agreement is the entire understanding between the Company and Customer, superseding prior agreements, per NRS 624.620.10.2 Severability: If any provision is invalid, the remaining provisions remain in effect, per NRS 104.1105.10.3 Amendments: Amendments require written agreement signed by both parties.10.4 Notices: Notices must be in writing, delivered to the Company at 2504 Alma Lidia Ave, North Las Vegas, NV 89032, or office@32DegreesLV.com, or to the Customer at the work order address.10.5 Assignment: The Customer may not assign this Agreement without Company consent. The Company may assign to a qualified third party.10.6 No Waiver: Failure to enforce any provision does not waive it.10.7 License Compliance: The Company operates under Nevada Contractor License 0088234, issued by the Nevada State Contractors Board, and complies with NRS 624.720 (display of license number).11. Contact Information For questions, disputes, or scheduling: Address: 2504 Alma Lidia Ave, North Las Vegas, NV 89032

These Terms and Conditions constitute a legally binding agreement between 32 Degrees Heating and Air Conditioning (“Company”) and you (“Customer”) for all repair, maintenance, installation, and replacement of heating, ventilation, and air conditioning (HVAC) equipment performed in the State of Nevada. By scheduling service, signing a work order, or making payment, Customer agrees to be bound by these Terms and Conditions to the fullest extent permitted by Nevada law.

Payment in Full Upon Completion Required

1. Payment for all services, parts, labor, and applicable taxes is due in full upon completion of the work on the same day service is rendered, unless a separate written financing agreement has been executed and approved by the Company. Completion occurs when the technician presents the final invoice and Customer signs the work order acknowledging satisfactory completion.

2. Deposits, Special Order Parts, and Cancellations

Deposits may be required before work begins.

Special-order parts must be paid in full before ordering. No refunds will be issued if Customer cancels after parts have been ordered.

If Customer cancels a scheduled system replacement after a deposit has been paid, Customer will be charged a 15% restocking fee on the total equipment cost.

If a service call has been scheduled and Customer cancels without 24 hours advance written notice, Customer will be charged a $69.00 cancellation fee for scheduling conflicts.

3. Estimates / Quotes

All written estimates and quotes are valid for 7 calendar days from the date issued unless otherwise stated in writing on the document.

4. Discounts

Any discount offered is contingent upon payment in full within 15 days of invoice date. Failure to pay in full within 15 days automatically forfeits the discount, and Customer becomes liable for the full, undiscounted amount.

5. Late Payment / Stop Work

Failure to pay upon completion authorizes the Company to immediately stop all work (including ongoing installations) until payment is received in full. Late payments are subject to a $50 per day late fee plus interest at the maximum rate allowed by NRS § 99.040.

6. Credit Card Chargebacks and Theft of Services

Customer expressly agrees that any credit card chargeback, dispute, or reversal for services that were fully performed and accepted constitutes theft of services under NRS § 205.0832 and may constitute fraud. In the event of a chargeback:

The Company will file a criminal complaint for theft of services with the North Las Vegas Police Department and/or the Nevada Attorney General’s Office.

The Company will pursue civil recovery of the full amount owed plus treble damages, attorney’s fees, court costs, and all chargeback fees under NRS § 41.600 and NRS § 18.010.

Customer waives any defense that the chargeback was initiated in good faith if Customer failed to contact the Company in writing within 7 business days of the invoice date.

7. Mechanic’s Lien Rights (NRS Chapter 108)

Unpaid invoices authorize the Company to record a mechanic’s and materialmen’s lien against the property. Customer is liable for all lien preparation, recording, and foreclosure costs, including attorney’s fees.

8. Warranties

Parts: Repair parts installed by the Company are warranted against defects for 1 year from date of installation unless otherwise noted on the invoice.

Labor / Workmanship: Labor is warranted for the period stated on the invoice.

All warranties are void if any person or company other than 32 Degrees Heating and Air Conditioning performs work on the repaired or replaced system.

9. Exclusions from Liability

The Company is not responsible for damage caused by pigeons, rodents, acts of God, power surges, misuse, neglect, or pre-existing conditions not disclosed prior to service.10. Customer Responsibilities

Provide clear and unobstructed access to all equipment being serviced or replaced.

10. For maintenance agreements: Customer must contact the Company to schedule all visits. Maintenance requests are not permitted during peak demand season (May 1 – September 30). Failure to schedule visits results in those services being deemed unused and forfeited with no refund or credit.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY NEVADA LAW, THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC SERVICE. THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES.

12. Governing Law and Venue

This Agreement is governed exclusively by Nevada law. Exclusive venue for any dispute is Clark County, Nevada.

13. Entire Agreement / Severability

These Terms and Conditions, together with the signed work order/invoice, constitute the entire agreement. If any provision is held invalid, the remainder remains in full force.

BY SCHEDULING SERVICE, SIGNING A WORK ORDER, OR MAKING PAYMENT, CUSTOMER ACKNOWLEDGES THEY HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS AND CONDITIONS.

Nevada State Contractors Board

2310 Corporate Circle, Suite 200, Henderson, NV 89074

Northern Nevada: 775-688-1141 | Southern Nevada: 702-486-1100

Website: www.nscb.nv.gov

Residential Recovery Fund (for claims against licensed contractors)

Nevada State Contractors Board

2310 Corporate Circle, Suite 200, Henderson, NV 89074

Phone: 702-486-1100

Website: www.nscb.nv.gov/recovery-fund

32 Degrees Heating and Air Conditioning

License #0088234 | 702-635-9505 | info@32DegreesLV.com | 32DegreesLV.com
Phone: 702-635-9505
Email: office@32DegreesLV.com